FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrator-only App Logs viewer accepts Laravel-encrypted folder and file parameters whose constructed path is checked only as a raw string. An administrator who also knows the APP_KEY can supply traversal segments that the filesystem normalizes outside storage/logs. The /app-logs/app route can then read local files accessible to the PHP worker, including environment files, source files, credentials, tokens, and operating-system files. This issue is fixed in version 1.8.225.
History

Sat, 07 Nov 2026 07:30:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'poc', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Fri, 06 Nov 2026 19:30:00 +0000

Type Values Removed Values Added
First Time appeared Freescout Helpdesk
Freescout Helpdesk freescout
Vendors & Products Freescout Helpdesk
Freescout Helpdesk freescout

Fri, 06 Nov 2026 17:15:00 +0000

Type Values Removed Values Added
Description FreeScout is a self-hosted help desk and shared mailbox. Prior to 1.8.225, the administrator-only App Logs viewer accepts Laravel-encrypted folder and file parameters whose constructed path is checked only as a raw string. An administrator who also knows the APP_KEY can supply traversal segments that the filesystem normalizes outside storage/logs. The /app-logs/app route can then read local files accessible to the PHP worker, including environment files, source files, credentials, tokens, and operating-system files. This issue is fixed in version 1.8.225.
Title FreeScout: Path Traversal in App Logs Viewer Exposes Arbitrary Local Files
Weaknesses CWE-23
References
Metrics cvssV3_1

{'score': 4.4, 'vector': 'CVSS:3.1/AV:N/AC:H/PR:H/UI:N/S:U/C:H/I:N/A:N'}


cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published: 2026-11-06T17:02:32.156Z

Updated: 2026-11-06T17:46:15.847Z

Reserved: 2026-07-14T21:10:50.031Z

Link: CVE-2026-62855

cve-icon Vulnrichment

Updated: 2026-11-06T17:46:11.400Z

cve-icon NVD

Status : Deferred

Published: 2026-11-06T17:18:33.877

Modified: 2026-11-12T19:13:56.813

Link: CVE-2026-62855

cve-icon Redhat

No data.