FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.
History

Wed, 22 Apr 2026 00:00:00 +0000

Type Values Removed Values Added
First Time appeared Freescout Helpdesk
Freescout Helpdesk freescout
Vendors & Products Freescout Helpdesk
Freescout Helpdesk freescout
Metrics ssvc

{'options': {'Automatable': 'no', 'Exploitation': 'poc', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Tue, 21 Apr 2026 17:15:00 +0000

Type Values Removed Values Added
Description FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.213, the `load_customer_info` action in `POST /conversation/ajax` returns complete customer profile data to any authenticated user without verifying mailbox access. An attacker only needs a valid email address to retrieve all customer PII. Version 1.8.213 fixes the issue.
Title FreeScout's Missing Authorization in load_customer_info Allows Any Authenticated User to Access Full Customer PII
Weaknesses CWE-639
CWE-862
References
Metrics cvssV4_0

{'score': 5.7, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:P'}


cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published: 2026-04-21T16:48:08.260Z

Updated: 2026-04-21T19:11:51.385Z

Reserved: 2026-04-14T13:24:29.474Z

Link: CVE-2026-40570

cve-icon Vulnrichment

Updated: 2026-04-21T19:11:48.223Z

cve-icon NVD

Status : Received

Published: 2026-04-21T17:16:55.593

Modified: 2026-04-21T20:16:59.640

Link: CVE-2026-40570

cve-icon Redhat

No data.