Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
History

Mon, 19 Oct 2026 13:15:00 +0000

Type Values Removed Values Added
First Time appeared Faveosuite
Faveosuite faveo-helpdesk
Vendors & Products Faveosuite
Faveosuite faveo-helpdesk

Fri, 16 Oct 2026 17:45:00 +0000

Type Values Removed Values Added
Description Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
Title Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint
First Time appeared Ladybirdweb
Ladybirdweb faveo Helpdesk
Weaknesses CWE-639
CPEs cpe:2.3:a:ladybirdweb:faveo_helpdesk:*:*:*:*:*:*:*:*
Vendors & Products Ladybirdweb
Ladybirdweb faveo Helpdesk
References
Metrics cvssV3_1

{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N'}

cvssV4_0

{'score': 5.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'}


cve-icon MITRE

Status: PUBLISHED

Assigner: VulnCheck

Published: 2026-10-16T17:39:35.960Z

Updated: 2026-10-16T21:17:46.687Z

Reserved: 2026-10-16T14:31:18.420Z

Link: CVE-2026-111676

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Deferred

Published: 2026-10-16T18:17:50.337

Modified: 2026-10-16T22:17:22.273

Link: CVE-2026-111676

cve-icon Redhat

No data.